Terms and Conditions
Welcome to Rising Phoenix!
These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from Rising Phoenix. By accessing or using this website, you accept these terms.
1. Purchases
By placing an order with us, you agree to provide accurate payment and shipping details. All prices listed are in AUD and include applicable taxes unless otherwise specified.
2. Payment
We accept all payment methods. Payment must be received in full before your order is shipped. If there are any issues with your payment, please contact us at [email protected]].
3. Shipping
Orders are processed and shipped within 3 business days. Delivery times vary depending on your location. Rising Phoenix is not responsible for delays caused by couriers.
4. International Shipping
We offer international shipping, but all associated customs fees, taxes, and duties are the responsibility of the buyer.
5. No Returns or Exchanges
All sales are final. Due to the custom nature of our products, we do not accept returns or exchanges. If your product is damaged during shipping, please contact us immediately at [email protected].
6. Limitation of Liability
We are not liable for any indirect or consequential damages, including but not limited to loss of data or profits, that may result from the use or inability to use our products or website.
7. Changes to These Terms
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on this page.
For questions or concerns, please contact us.
Return and Refund Policy
All Sales Are Final
At Rising Phoenix, we take pride in the quality of our products, and we are confident you will love them. However, due to the nature of our items, we do not accept returns or exchanges.
If your product arrives damaged or you receive the wrong item, please contact us within 3 days at [email protected], and we will work to resolve the issue as quickly as possible.
For any questions regarding your order, feel free to reach out to our support team.
Privacy Policy
Your Privacy is Important to Us
At Rising Phoenix, we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We collect personal information when you make a purchase, subscribe to our newsletter, or contact us through our website. This may include your name, email address, billing and shipping details, and payment information.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your order
- Send you updates about your order
- Provide customer support
- Send promotional offers (if you’ve opted in)
3. Data Security
We take appropriate security measures to protect your information from unauthorised access or disclosure. However, no method of transmission over the internet is 100% secure, so we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with service providers that help us operate our website, such as payment processors or shipping carriers, but only as needed to fulfil your order.
5. Your Rights
You can request to access, update, or delete your personal information at any time by contacting us at [email protected].
By using our website, you consent to this Privacy Policy.
Shipping Policy
Fast, Reliable Delivery from Rising Phoenix
We strive to get your order to you quickly and safely. Please review our shipping terms below:
1. Processing Time
All orders are processed and shipped within 3 business days. Orders are not shipped on weekends or holidays.
2. Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout. Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery times are 5-10 business days for domestic orders, and 10-20 business days for international orders.
3. International Shipping
We offer international shipping. Buyers are responsible for any customs fees, taxes, or duties that may apply once the shipment reaches your country. Rising Phoenix is not responsible for any delays due to customs processing.
4. Shipping Confirmation and Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
5. Lost or Damaged Items
We are not responsible for lost or damaged packages during shipping. However, if your item arrives damaged, please contact us at [email protected] within 3 days of delivery, and we will assist you.